How can we help?
Questions, accessibility feedback, technical problems or purchase issues? Contact the independent team behind Leb PixolWorks.
Email support
Please include your game, phone model and a description of the issue. Never send account passwords or payment-card details.
Lumen Bloom quick help
Can I play offline?
Yes. The core puzzle game functions offline. Advertising, consent requests and purchase processing require Google services and an internet connection.
What if I run out of moves?
A puzzle attempt ends in a loss when its move allowance is exhausted without connecting the light. You can retry immediately.
How do I reset progress?
Open the game's settings and choose Reset Progress. Confirm only if you want to erase locally stored game progress.
How do I restore Remove Ads?
Use the Google account that purchased the product. The Android app checks ownership through Google Play when available; if restoration fails, email the support address above with a description of the problem. Do not email payment-card numbers or passwords.
Privacy questions?
Read our Lumen Bloom privacy policy.